On-Demand Support for Workday Maintenance and Integrations: A Case Study


01.10.2021 | Case Studies, Managed Services


What happens after a Workday project or implementation is complete? In many cases, ongoing support is required to keep up with Workday integrations, system updates, and enhancements. By outsourcing their Workday support to Agilysis, a client was able to get the diverse Workday expertise they needed on-demand without significant costs.

The Challenge

A mid-sized firm with 5,000 employees had a fairly complex HR business process due to the nature of their industry. However, they only had two full-time IT employees supporting their entire Workday suite. This IT team received many ad-hoc requests from managers within the business units asking for new Workday functionality. They also dealt with requests regarding issues with integrations. The IT team was overwhelmed and didn’t have the bandwidth or expertise to manage all of these requests.

The Solution

Agilysis engaged with the client on a retainer model to provide expertise on demand and as needed using a team of Workday experts. Each request from the client was routed to the appropriate Workday expert who would then provide the necessary solution to the client. Requests ranged from business process configuration to troubleshooting failed integrations and more. By partnering with Agilysis, the client always had access to the functional or technical expertise they needed on a moment’s notice.

The Result

Through the retainer model, the client received diverse Workday expertise on-demand for a low monthly fee. This support allowed the client’s IT team to turn their focus to other areas, resulting in increased productivity and improved bandwidth.

Do you need ongoing or on-demand support for your Workday platform? Agilysis can help with all your Workday maintenance and monitoring needs. Get in touch with us today to get started.

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