Reducing Cost of Support Post Implementation

The Challenge

A Fortune 500 client engaged a leading Workday partner to move its payroll system out of an aged legacy mainframe into Workday Payroll. The scope of the engagement was to configure the Workday Payroll module and build over 70 integrations to enable payroll for 25,000 hourly and salaried employees in the US and Puerto Rico.

The client had already experienced a high level of frustration during the original Workday implementation. It’s internal staff did not have the skills to support the system and the client had to spend a significant sum of money to keep the original implementation firm on for support long after the implementation. This time they wanted to do things differently.

The Solution

The Workday Payroll project was split between the resources of the implementation firm and the client’s in-house staff and contractors. To ensure knowledge of the new Payroll system was retained, Agilysis proposed a dual services model – the resources required for the payroll project was staffed by contract-to-hire resources and the client’s in-house staff was backfilled by temporary contract workers. This allowed the client to bring skilled expertise for its project, retain the knowledge of the system and also evaluate resources before committing to a full time hiring decision.

The Result

At the end, the client brought on board 11 temporary contract and contract-to-hire resources skilled in Workday and ended up hiring 4 of them as their permanent employees. This resulted in a low risk, low cost approach to ensuring they had the right in-house team to support their Workday environment.